Refund policy
At Rabbit Store, we want you to love what you wear. If something isn’t right, we’re here to help with an easy return and refund process.
📦 Returns
We accept returns within 10 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- All tags must be attached
- Item must be returned in its original packaging
- Proof of purchase (order number or receipt) is required
Non-returnable items:
- Sale or clearance items
- Undergarments / shapewear (for hygiene reasons)
- Gift cards
🔁 Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, contact us with your order details and product images.
💸 Refunds
Once your return is received and inspected:
- You will be notified about the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Late or missing refunds:
- Check your bank account again
- Contact your payment provider
- If still not received, contact us
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
❌ Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
After that, orders may already be processed and cannot be cancelled.
📩 How to Start a Return
To initiate a return, please contact us with:
- Your order number
- Reason for return
- Clear photos (if item is damaged or incorrect)
We will guide you through the next steps.
📧 Contact Us
For any questions regarding returns or refunds, feel free to contact our support team.
Note: By purchasing from our store, you agree to this Return & Refund Policy.